SHIPPING

Each individual Items will have it's own shipping cost added to the sale or cart prior to your order being fulfilled. Please see Cancellation below for more details concerning fulfilment. SUPSmart uses all major carriers including but not limited to: USPS, FEDEX, UPS, DHL and R&L Carriers. SUPSmart will provide tracking numbers for all deliveries. SUPSmart will handle claims for items until they are delivered. It will become the consumers responsibility to communicate with carriers to make claims for items once they have been delivered. Please see Lost or Stolen Items below for other explanations pertaining to items lost or stolen after delivery. SUPSmart does not assume responsibility for providing any assistance, however we will do our best to provide assistance in an effort to satisfy our customers request. SUPSmart reserves the right to deny a request at anytime if deemed necessary for legal or business reasonings.

CANCELLATION

An item may be cancelled without any penalty prior to shipment. Once an item has been shipped; then it will become the consumers responsibility to pay delivery charges and or delivery re-imbursements and or restocking charges for any reason that is not considered a valid reason for return. Hence, you may simply change your mind or YOU MAY RETURN FOR ANY REASON within the REFUND POLICY PERIOD (See Below) minus any cost as a result of your election to have the item delivered. This will include the cost of the original delivery and the cost to deliver it back to the return address.

REFUND POLICY

An item may be returned up to 30 days from the date it was shipped for deliver. No Refunds will be accepted after 30 Days of Shipment, however exchanges will be considered if an item is considered to be a Manufacturer's Defect or Items covered by it's own separate Warranty. Refunds will not be applied until after the item is shipped or returned back and after the item is inspected. Hence, we must receive the item in it's new packaging and in saleable condition or as described and accepted via email communication. Consumer accepts responsibility to accurately communicate via email and represents that all information is detailed and accurate.

To be eligible for a return, your item must be unused and in the same condition that you received it. Warranties should be addressed by emailing us with your specific reason for requesting an item to be covered by it's warranty. All reasons will be considered with a reply explaining why your request is or is not warranted or we may request more information in order to make the best possible decisions .

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and or send your item to:

SUPSmart

2520 N. Federal Highway

Fort Lauderdale Florida US 33305.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

SUPSmart

2520 N. Federal Highway

Fort Lauderdale Florida US 33305

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LOST or STOLEN Items

We are not responsible for lost or stolen items. This includes shipping. Please request a signature if your delivery address is accessible to others who may accidentally or intentional pick up your item as we are not responsible for such causes. We will provide a tracking number for all items and it will become your responsibility to communicate with the delivering carrier / company in order to track your item. It is always our goal to provide good customer service, however please take the proper steps prior to requesting special assistance.